ServiceNow Mattermost Integration

Send ServiceNow alerts to Mattermost with on-call and escalation.

Alert ⚠️

Communicate

Alert ⚠️

Communicate

The ServiceNow Mattermost integration connects ServiceNow to Mattermost through All Quiet. When ServiceNow sends an alert, All Quiet creates an incident, notifies the on-call engineer and posts the incident to your Mattermost channel. Setup takes a few minutes: send ServiceNow alerts to your All Quiet webhook URL, then connect Mattermost in All Quiet.

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How the ServiceNow Mattermost integration works

1

Send ServiceNow alerts to All Quiet. Create an inbound integration of type ServiceNow in All Quiet and add the webhook URL in ServiceNow.
ServiceNow setup guide
2

Connect Mattermost in All Quiet. Create an outbound integration of type Mattermost.
Mattermost setup guide
3

All Quiet creates an incident, notifies the on-call engineer and posts the incident to your Mattermost channel.

What you get

Incidents can start where your team already works
Incident messages in the Mattermost channels you choose
Escalation to the next person if nobody responds
Incident status and updates in one place

FAQ

How do I connect ServiceNow to Mattermost?

Create an inbound integration for ServiceNow in All Quiet and add its webhook URL in ServiceNow. Then create an outbound integration for Mattermost. The ServiceNow setup guide and the Mattermost setup guide on docs.allquiet.app walk through each step.

What does All Quiet add between ServiceNow and Mattermost?

All Quiet turns each ServiceNow alert into an incident, notifies the engineer on call, escalates if nobody responds and keeps a record of the incident. Mattermost receives the incident with that context.

Can I try the ServiceNow Mattermost integration for free?

Yes. Start a free trial of All Quiet and connect ServiceNow and Mattermost during the trial.

Where is my data hosted?

All Quiet is a European incident management platform: built in Berlin, with selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. Alert data for EU customers is stored and processed in Frankfurt. That matters for on-call specifically because alert and escalation data routinely contains production system details.