Explore On-Call Escalations
Escalations are typically used to automatically alert further team members if an issue wasn’t acknowledged by the first tier after a certain period of time. Add as many escalation tiers as you would like and repeat escalations if necessary. Or use escalations to build a “safety net” to cover for unforeseeable gaps in your team’s on-call calendar.
⛔️ Critical: Datadog
10m ago
🔧 Created by Datadog
All Quiet
5m ago
Urgent Call
⛔️ Critical: Datadog
now
Escalated to Tier 2
Use Escalations To Make Your On-Call More Resilient
Below you can find some examples that demonstrate use cases and features of our on-call escalations.
What Is An Escalation Tier?
When setting up your team’s on-call calendar, you’ll start with one escalation tier that you can add as many team members, on-call schedules and rotations to. This tier is called Escalation Tier 1 and the first to be alerted if there’s an incident. In addition to Tier 1, you can add further escalation tiers to cascade incidents to further - often more senior - team members in certain circumstances. Let’s find out how:
Learn how to set it upEscalation Tier 1
Weekday schedule
Jessica Smith
Weekend schedule
James Watson
Add Escalation Tier
Auto-Escalation To Next Tiers
With auto-escalations, incidents automatically cascade to the next escalation tier and alert further
team members if an issue wasn’t acknowledged after a certain period of time. In the
example, all incidents that were not recognized by Tier 1 members are automatically forwarded to
Michael in Tier 2 after 10 minutes.
Auto-Escalations are a great way to make sure incidents are acknowledged as soon as possible,
helping to minimize your teams mean time to resolution (MTTR).
Escalation Tier 1
Weekday schedule
Jessica Smith
Weekend schedule
James Watson
escalates automatically after 10 min to
Escalation Tier 2
☀️ Everyday
Michael Brown
No On-Call Gaps With “Safety Net”
A common concern teams face is a gap in the on-call calendar due to offboardings, vacations, or unexpected events like sick days. With our fill-up feature, you can use our escalation features to make sure there’s always someone on-call in Tier 1, even if people who are usually part of the rotation are not available. In the example, Jessica is usually on-call in Tier 1 24/7. However, today she’s sick. Michael fills up her spot in Tier 1. Please note that this feature works, even if there are no auto-escalations to higher tiers. Michael in Tier 2 usually isn't alerted about incidents. This “safety net” ensures coverage. We recommend adding an extra tier to your on-call schedule to handle unexpected events and prevent gaps.
Learn how to set it upEscalation Tier 1
Everyday
Jessica Smith
Sick Daydoes not automatically escalate to
Escalation Tier 2
☀️ Everyday
Michael Brown
These are only a few ways to use on-call escalations at All Quiet. Learn how to effectively create your team’s on-call schedules with our documentation.
Optimize Your Team’s On-Call Scheduling
🗓️ On-Call Schedules
Schedules form the foundation of your team’s on-call calendar. By setting up distinct schedules for various days and times throughout the week, you can ensure that the on-call responsibilities are evenly distributed among team members.
🔁 On-Call Rotations
Give team members well deserved breaks. Add rotations to your on-call schedules. Customize rotation frequencies and handoff times.
🔀 Overrides
Make temporary changes to your teams on-call rotations, whether that’s for planned abstinences like vacations, unplanned sick days or general maintenance.
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