Live Call Routing
Bridge the gap between system alerts and human response. Route incoming calls to your on-call teams instantly. Enterprise-grade reliability. Zero markup.
Trusted by
Smart Call Routing for DevOps & Support Teams
Integrate your existing voice call infrastructure with All Quiet to ensure incoming customer phone calls always reach the right engineer. No incidents missed. No additional costs.
Bring your own Number
Connect your existing Twilio API keys in seconds. Own your numbers and your rates. Use All Quiet as your live call routing brain.
Twilio integration guide
Lean Interactive Voice Response
Build logical phone menus that replicate your distribution logic. Route calls based on the service affected or the specific team expertise. Simplicity-first.
Integrated Escalation Paths
Never manually update a phone tree again. All Quiet intelligently routes calls based on your teams' existing escalation tiers and schedules. If you change your teams' escalation tiers, your call routing syncs instantly.
Learn about escalation policiesCall Routing Follows Team Escalations
Tier 1
Monday - Friday
Jessica
James
Saturday - Sunday
Sarah
Tier 2
Everyday
Michael
Alex
Tina
Live Call to Incident Creation
All Quiet automatically creates an incident for every incoming live call. Define the default incident severity. Customize your workflow to fit your creation logic.
Auto-Creates New Incident
Reliability you can audit
Privacy by Design ๐ก๏ธ
Connect your Twilio numbers. Maintain 100% ownership. No middleman for your voice data. Full Compliance and sovereignty.
API & Infrastructure First ๐ฉ
Configure routing logic via our lean UI or native Terraform provider. We ensure your IVR and escalation logic are processed in milliseconds.
No additional costs ๐ต
We don't markup telephony rates or gate-keep call routing behind enterprise tiers. High utility logic for SRE's at a price that makes sense for growing teams.
Engineered for every escalation path
The Customer Hotline
Don't let your highest-paying customers get stuck in a ticket queue during a major outage. Provide a dedicated emergency number that bypasses general support mails and routes directly to your technical support team.
The Red Phone
When technical issues arise, your Senior Leadership shouldn't need to hunt for the right Slack channel. Give your internal stakeholders a 'Red Phone' number that is guaranteed to reach the active squad. Bridge the gap between business impact and technical resolution.
Direct Engineering Access
For mission-critical integrations where every minute of downtime violates a contract, a standard support ticket isn't enough. Provide your high-value technical accounts with a direct line to your Tier-3 on-call engineers. This ensures you meet aggressive MTTR (Mean Time To Recovery) targets by facilitating a direct "Engineer-to-Engineer" bridge the moment a critical system fails.
A Fair Approach to Live Call Routing
| Feature |
|
Legacy Competitors |
|---|---|---|
| Feature Access | Included in our PRO Plan | Gated behind Enterprise Tiers |
| Call Routing Platform Fee | $0 (No extra feature charge) | Enterprise Tier |
| Telephony Rates | 0% Markup (Pay provider directly) | 300% - 500% Margin Markup |
| Infrastructure Choice | BYO Provider (Twilio + more to come) | Vendor Lock-in |
| On-Call Logic Sync | Direct | Manual "Phone Tree" Management |
| Configuration Style | Terraform & API-First or Lean UI Set-Up | UI only |
| Setup Timeline | < 5 Minutes (Self-Service) | Requires "Implementation Discovery" |
Ready to route critical calls to your on-call team? Start your free 14-day trial or join the waitlist for early access.
Master the whole Incident Management Cycle
๐๏ธ On-Call Management
Our flexible on-call management system adapts to your teamโs needs. Create custom schedules, rotations and use automatic escalations to make sure the right persons are on-call at the right time.
๐จ Multi-Channel Alerting
We ensure your on-call team members will be notified. Select your notification preferences from SMS, Voice Call, Email and Push Notifications to our native Apps and outbound integrations, such as Slack.
๐ข Website Monitoring
Stellar incident management starts with great monitoring. Add our Website / API Monitor to your observability stack. Set up in just 2 minutes, itโs an easy yet rock-solid way of checking your applicationโs sanity. Monitoring is a complimentary feature of all our pricing plans.
๐ฆ Status Pages
Increase customer trust with Status Pages. Weโve created a simple and engaging way to keep customers informed during incidents and maintenances. Update your users in real-time, don't lose any time on the way to resolution.
๐ฌ Incident Response
Engage within familiar surroundings to resolve issues most efficiently. Connect tools like Slack and Google Chat for alerting and communication, use project management tools like Linear and Jira for more complex issues and prepare post-mortems with Notion or Confluence.
๐ Insights & Reports
Learn from the past. Our engagement report features important KPIs like MTTA, MTTR and number of incidents. Monitor your performance and improve overall efficiency.
๐ต On-Call Compensation
Accurately track on-call hours of your team. We automatically log all on-call shifts, allowing you to effortlessly take care of fair compensation.
Frequently Asked Questions (FAQ)
Published: Sunday, 31 May 2026
Last updated: Sunday, 31 May 2026
How does the "Bring Your Own Provider" (BYOP) model work?
Instead of All Quiet reselling you phone numbers at a markup, you connect your existing Twilio account via API keys. All Quiet acts as the "intelligent brain" that routes calls based on your real-time on-call schedules. You pay your provider directly for your minutes at their standard ratesโwe never add a markup.
How does the IVR sync with my on-call schedules?
It's fully automated. When a call hits your hotline, All Quiet queries your active rotation in real-time. If the primary engineer doesn't answer, the call follows your defined escalation path to the secondary. If no one is reached, the system can automatically transcribe the voicemail and create a high-priority incident in Slack or Teams.
Can I manage my call routing logic via Terraform?
Yes. All Quiet is API-first. You can manage your entire call routing configuration, IVR menus, and team assignments using our native Terraform provider. This allows you to treat your incident "Red Phone" as code, ensuring your voice infrastructure is version-controlled and repeatable.
Do I need an "Enterprise" plan to access this feature?
No. We believe essential incident response tools shouldn't be gated behind five-figure contracts. Live Call Routing is included in our Pro and Enterprise tiers. As a revenue-financed company, we focus on providing high-utility features to every team, not just those with massive "Enterprise" budgets.
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