ServiceNow Jira Integration

Create Jira issues from ServiceNow alerts automatically.

Alert ⚠️

Create & Sync Issue

Alert ⚠️

Create & Sync Issue

The ServiceNow Jira integration connects ServiceNow to Jira through All Quiet. When ServiceNow sends an alert, All Quiet creates an incident, notifies the on-call engineer and opens a matching Jira item. Setup takes a few minutes: send ServiceNow alerts to your All Quiet webhook URL, then connect Jira in All Quiet.

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How the ServiceNow Jira integration works

1

Send ServiceNow alerts to All Quiet. Create an inbound integration of type ServiceNow in All Quiet and add the webhook URL in ServiceNow.
ServiceNow setup guide
2

Connect Jira in All Quiet. Create an outbound integration of type Jira.
Jira setup guide
3

All Quiet creates an incident, notifies the on-call engineer and opens a matching Jira item.

What you get

Incidents can start where your team already works
Jira items created from incidents
No copy and paste between tools
Updates synced in both directions

FAQ

How do I connect ServiceNow to Jira?

Create an inbound integration for ServiceNow in All Quiet and add its webhook URL in ServiceNow. Then create an outbound integration for Jira. The ServiceNow setup guide and the Jira setup guide on docs.allquiet.app walk through each step.

What does All Quiet add between ServiceNow and Jira?

All Quiet turns each ServiceNow alert into an incident, notifies the engineer on call, escalates if nobody responds and keeps a record of the incident. Jira receives the incident with that context.

Can I try the ServiceNow Jira integration for free?

Yes. Start a free trial of All Quiet and connect ServiceNow and Jira during the trial.

Where is my data hosted?

All Quiet is a European incident management platform: built in Berlin, with selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. Alert data for EU customers is stored and processed in Frankfurt. That matters for on-call specifically because alert and escalation data routinely contains production system details.