New Relic Slack Integration

Send New Relic alerts to Slack with on-call and escalation.

Alert ⚠️

Communicate

Alert ⚠️

Communicate

The New Relic Slack integration sends New Relic alerts to Slack through All Quiet. A New Relic workflow sends each alert to an All Quiet webhook destination. All Quiet creates an incident, notifies the on-call engineer, posts the incident to the Slack channels you chose and escalates if nobody responds. Setup is one webhook destination in New Relic and the All Quiet app in Slack.

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How the New Relic Slack integration works

1

In All Quiet, open Inbound Integrations, click + Create, choose New Relic as the type, select a team and copy the webhook URL.
2

In New Relic, open your alert condition, go to the Notification settings tab and click Create workflow.
3

Click Webhook, name the channel and click Add a destination. Name the destination, paste the All Quiet URL into Endpoint URL and click Save destination.
4

Select the new destination in the message, click Send test notification and then Save message. Click Activate Workflow: the workflow does not run until it is activated.
5

Back in All Quiet, open the New Relic integration, check that the test payload arrived and map its fields to incident fields on the Payload tab.
6

Open Outbound Integrations, click + Create, choose Slack, click Add to Slack and approve access. Invite the app with /invite @All Quiet (or @All Quiet EU on allquiet.eu) and select the channels that receive incidents.

Full guides: New Relic setup guide Slack setup guide

What you get

Repeated New Relic alerts grouped into one incident
Incident messages in the Slack channels you choose
Escalation to the next person if nobody responds
Incident status and updates in one place

Use cases

Alert conditions reach an owner, not just a channel.

Every condition whose workflow uses the All Quiet destination opens an incident with an on-call owner. The Slack channel shows the incident and its status, and the responsible engineer is notified directly.

One destination, several channels.

One All Quiet webhook destination in New Relic is enough. Which Slack channels see which incidents is decided in All Quiet, where each channel can receive only the severities it should see.

Escalation outside office hours.

A Slack message at 3 a.m. reaches nobody. All Quiet notifies the on-call engineer by app, SMS or phone call and escalates to the next person if nobody responds.

FAQ

How do I connect New Relic to Slack?

Create an inbound integration for New Relic in All Quiet and add its webhook URL in New Relic. Then create an outbound integration for Slack. The New Relic setup guide and the Slack setup guide on docs.allquiet.app walk through each step.

What does All Quiet add between New Relic and Slack?

All Quiet turns each New Relic alert into an incident, notifies the engineer on call, escalates if nobody responds and keeps a record of the incident. Slack receives the incident with that context.

Can I try the New Relic Slack integration for free?

Yes. Start a free trial of All Quiet and connect New Relic and Slack during the trial.

Where is my data hosted?

All Quiet is a European incident management platform: built in Berlin, with selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. Alert data for EU customers is stored and processed in Frankfurt. That matters for on-call specifically because alert and escalation data routinely contains production system details.

How is this different from New Relic's Slack destination?

New Relic workflows can post issue notifications straight to a Slack destination, with later updates added to the issue thread. All Quiet adds on-call between New Relic and Slack. The alert becomes an incident, the on-call engineer is notified by phone, SMS, push or email, it escalates if nobody responds, and Slack shows the incident with its status.

Which New Relic alerts can I send to All Quiet?

Any alert condition whose workflow includes the All Quiet webhook destination. The test notification appears in the New Relic integration in All Quiet, where you map New Relic's payload fields to incident fields on the Payload tab before going live.