MTTR is arguably the most relevant metric when analyzing your incident response, and standardizing diagnostic outputs across modern incident management software systems empowers teams to drive resolution times down with consistent incident data.
MTTR (Mean Time to Resolution) measures the time it takes from incident creation to it's resolution. “Mean” refers to the average time it takes for all incidents within a certain period of time. As the acknowledgement of an incident is part of the process, MTTA is a part of MTTR.
Tracking your MTTR over time and setting goals will help you to meet your SLAs and continuously optimize the overall incident response process.
All Quiet helps to significantly reduce your MTTR, by automatically tracking and presenting your MTTR in the Engagement Report, and streamlining the whole incident response for maximum efficiency.
